Frequently Asked Questions
Explore questions about products, delivery times and more.
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For orders, rosewell dispatches orders within 48 hours of ordering. Vibes are sent via express shipping for free. Orders under $100 have optional standard or express shipping. All orders will be sent in discreet, recyclable kraft boxes that mimic a skincare delivery.
For returns, we ask you to complete the 'Recycle Your Sex Toy' document. However, if you have purchased a rosewell vibe in the past 24 months and are having an issue, please get in touch so we can offer a resolution.
For international orders, we generate a label within 24 hours and ship on the same day to ensure a straightforward postal service.
We encourage you to get in touch with any concerns. For products that have manufacturer defects, we will replace within the first 24 months.
As we intentionally employ vague language when it comes to the use of our vibes. However, each product listing will have a small amount of information on potential uses. Each product also contains a linked guide, for even further information.
We ship globally, with the exception of prohibited countries which do not permit adult toys. Our international rate is flat, and we incur any additional costs.