Frequently Asked Questions

Explore questions about products, delivery times and more.
Have a question not answered below? Email contact@byrosewell.com

For orders, rosewell dispatches orders within 48 hours of ordering. Vibes are sent via express shipping for free. Orders under $100 have optional standard or express shipping. All orders will be sent in discreet, recyclable kraft boxes that mimic a skincare delivery.

For returns, we ask you to complete the 'Recycle Your Sex Toy' document. However, if you have purchased a rosewell vibe in the past 24 months and are having an issue, please get in touch so we can offer a resolution.

For international orders, we generate a label within 24 hours and ship on the same day to ensure a straightforward postal service.

We encourage you to get in touch with any concerns. For products that have manufacturer defects, we will replace within the first 12 months.

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