Packaging

Our packaging is a core feature of Rosewell as a brand.

Your item(s) will be shipped in discrete biodegradable packaging as a kraft mailer box with no mention of Rosewell or the contents within. It is designed to look like skincare.

Bean and Bend are packaged individually in a recyclable three-piece box. It’s encouraged that you reuse this box for whatever suits your needs.

Delivery

Rosewell utilises multiple shipping providers such as Sendle or Australia Post for deliveries, allowing trackable delivery throughout Australia.

For vibe purchases, we cover the cost of Australia Post Express Postage. A tracking number will be sent to the email entered at checkout. 

We do our best to post all standard orders within 2 business days, but typically dispatch within 24 hours.

With the nationwide demands on shipping services, we are observing lengthy delays at the moment but are working with Australia Post.

Delivery time frames are just an indication and Rosewell will not be held accountable for longer delivery times or courier delays. Cancellations will not be accepted due to delivery being late. Please note, this is the estimated time you should allow for your order to be sent from the time it is placed. You will need to allow additional time on top of these estimates for your order to be couriered to your address.

A copy of your receipt will be provided via email, please contact us if you would need a hard copy attached to your order.

Returns

If a product isn’t working for you, let us know for a judgment-free discussion (really.)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We apologise if an item arrives faulty, please email us at orders@byrosewell.com to organise a replacement, credit or refund.

Rosewell encourages intentional, considered and mindful purchasing. We are unable to provide refunds for change of mind.

However, if you are unhappy with an item please contact us at orders@byrosewell.com.

If an exchange or return is permitted, Rosewell will require postage costs covered unless a product has been deemed faulty.

Lost Packages

Unfortunately, Rosewell cannot be held responsible for the delivery services of Australia Post, or any other courier service. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by Rosewell. If this occurs, please contact Australia Post immediately. 


If you have any questions or concerns, get in touch and we’ll be here to help.

SUSTAINABILITY

There's a single place we call home.

One planet. As a brand and consumers ourselves, being mindful of our impact on the kind of future we’re preparing for is important. Our values allow us to make better decisions and uphold our mission. Like you, we’re people. And we want to be accountable for the choices we make. Here's our committment so far.

FROM REFINERY29:

"The Future Of Sex Toys Is Circular — Here’s How"

As we become more aware of the environmental impacts of our actions, we need to start considering the complete lifecycle of our products. It’s not just about how products are made, the materials they use and the labour employed to make them — we also need to consider how to safely and sustainably dispose of a product at the end of its life.

For Brisbane-based sexual wellness brand Rosewell, this question was a no-brainer. As a vegan who lives a low-waste life, founder Alisha Williams knew from the beginning that she never wanted any of their sex toys to end up in landfill. And though it would be a massive expense, Williams imagined a possibility where Rosewell could take in any brand of sex toy and save it from a life in landfill. Mobilised by the fact that e-waste is the fasting growing waste in Australia, her idea turned into reality.

MEMBERSHIP

We're part of 1% for the Planet.

In 2022, rosewell officially joined the 1% For The Planet group.