These terms and conditions (“Terms”) govern your use of the By Rosewell Pty Ltd (“Rosewell”) website (“Site”) and online store (“Store”). Throughout the site, the terms “we”, “us” and “our” refer to Rosewell.

Rosewell offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By using the Site and/or placing an order through the Store, you express your understanding and agreement that you are bound by these Terms.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By Rosewell Pty Ltd is an Australian-owned and operated company.

 

ONLINE STORE TERMS

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

PRICING AND PAYMENT

All product prices shown on the Rosewell store are in $AUD and prices are inclusive of Goods and Service Tax (GST). The prices shown are exclusive of delivery costs.

All payments are to be made in full, inclusive of postage charges, via credit or debit card, Paypal, or Applepay. Only one payment transaction can be made per order.

The payment system used by Rosewell is Stripe. This ensures no record of your credit or debit card details are held by Rosewell as this is a secure gateway payment for online payment. If you would like more information regarding Stripe, you can view their website at https://stripe.com/au.

 

CONTENT

The contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of products from our site) use by the users of our Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software. This includes illegal reproduction of work, copy, content, and items that are available for purchase through the store. 

 

AUTHENTICITY

All content is that of Rosewell’s unless otherwise stated. All text, photography, product descriptions, written journal entries, and products have been created by Rosewell. When non-Rosewell owned content is published, it has been sourced from commercial-free providers, such as Pexels or Unsplash.

 

PRIVACY

We will not sell, trade, or supply your information to anyone. Rosewell collects personal information when you shop and register with us. This information will be used to inform you of new products, sample sales, or updates on our site infrequently. You will be able to unsubscribe at any time. When you place an order through the store, we ask for your name, email address, phone number, billing address, shipping address, and credit card number. We use this information to fulfill our order and to communicate with you about it. Rosewell uses your information for three general purposes: to fulfill the orders and request for certain products and services you placed with us and to contact you about specials and new products. We do not monitor or record your shopping habits or use of the website. Any materials sent to www.byrosewell.com will be considered confidential and will become the property of Rosewell. After you place an order at Rosewell, we use your information to process your order. You will receive an email confirmation with an Aus Post tracking number in it. Occasionally, we may need to contact you by postal mail or email if we have other questions regarding your order.

 

SECURITY

We use the Secure Socket Layer (SSL) as provided by our Cloudways server to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Rosewell. To double-check for security, you can tell that the “http” in the web address will be replaced by “https”. Secure pages slow down websites so you will only see this on our checkout pages.

 

TRANSACTIONS

We reserve the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed with us. These restrictions may include orders placed by competitors, under the same user account, credit card, and/or orders that use the same address information. In the event we make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.

 

PRODUCTS & SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


If you have any concerns about these terms and conditions, please contact us.

SUSTAINABILITY

There's a single place we call home.

One planet. As a brand and consumers ourselves, being mindful of our impact on the kind of future we’re preparing for is important. Our values allow us to make better decisions and uphold our mission. Like you, we’re people. And we want to be accountable for the choices we make. Here's our committment so far.

FROM REFINERY29:

"The Future Of Sex Toys Is Circular — Here’s How"

As we become more aware of the environmental impacts of our actions, we need to start considering the complete lifecycle of our products. It’s not just about how products are made, the materials they use and the labour employed to make them — we also need to consider how to safely and sustainably dispose of a product at the end of its life.

For Brisbane-based sexual wellness brand Rosewell, this question was a no-brainer. As a vegan who lives a low-waste life, founder Alisha Williams knew from the beginning that she never wanted any of their sex toys to end up in landfill. And though it would be a massive expense, Williams imagined a possibility where Rosewell could take in any brand of sex toy and save it from a life in landfill. Mobilised by the fact that e-waste is the fasting growing waste in Australia, her idea turned into reality.

MEMBERSHIP

We're part of 1% for the Planet.

In 2022, rosewell officially joined the 1% For The Planet group.