Not at all. Our boxes are unmarked, plain kraft material and discreet. The return address will reference “Everyday Intimacy” and make no mention of rosewell. We’re here to provide beautiful products in un-beautiful boxes, to make sure you’re comfortable.

PS You’ll never, ever find plastic in our boxes. You can recycle anything and everything we send to you, or re-use for a future gift.

Orders placed prior to 6pm during Monday - Friday are typically processed within 24-48 hours.

We always ship on Tuesdays and Thursdays, so please factor that in when ordering. Alternatively, we offer free click-and-collect from our Doggett Street, Brisbane studio upon request.

Depending on other factors, such as public holidays, unusually high volumes of orders or inventory shortages, it may take up to 7 days to process your order. In that case, we will automatically upgrade your shipping to express, free of charge, and let you know.

You’ll receive two tracking emails: one directly from us upon fulfilment, and another through our shipping partner (either Australia Post or Sendle.) You’ll be provided with a tracking number that you can follow throughout its journey to you.

Please ensure the address you provide has a safe space to leave your order. Any questions, or haven’t received your tracking details? Contact us and we’ll get it sorted.

For those in Australia, orders over $100* have automatic free express shipping applied at checkout. We’ll never charge additional for rural areas, either. For international orders, we offer a significant discount and absorb most of the shipping cost, allowing us to offer a flat US15 rate. Don’t worry, we’ll soon be shipping directly to you from the US soon.

* Applying a discount that brings your order under $100 will remove free shipping.

By using this website, and placing an order, you’re confirming you’re at least 18 years of age or older. We won’t knowingly ship and order to those under 18, and it’s part of our terms and conditions that you confirm your age. However, if you’re under 18 and looking to safely explore these products, please request a parent or guardian to purchase on your behalf.

All products are shipped together. In some cases, if a product is out of stock, it may delay your entire order temporarily. We’ll let you know of this in advance. We don’t split-ship due to the environmental and financial impact to both our business and you, our incredible customers.

Purchases made directly through rosewell (www.byrosewell.com) may be returned within 30 days will be accepted, if unopened and unused, for a full website credit.

To get started, please start a return here. Contact customer support at orders@byrosewell.com for further information/help.

Yes. We know sometimes products can be unavoidably defective. In this case, please use our start a return form and select ‘defective’ as the reason. We’ll need you to describe the issue and potentially provide photos/videos before returning.

Our two year warranty covers all vibes, including returning the product to us and our recycling program.

Yes. We understand that choosing a vibe can be tricky, and its an investment for most. However, we strongly (see underlined) encourage you to read through the descriptions, reviews and manuals prior to purchase. Returned vibes are, recycled or not, waste and we passionately avoid it where possible.

Our vibrators are produced in China. We have a close relationship with our manufacturers spanning years, and regularly engage independent auditors to ensure our values are always in alignment: ethical, sustainable, environmentally-friendly.

Currently, our Oils, Card Decks and Sensory accessories are equally produced locally in Australia and China. However, as our order volume increases, we may need to rely more on overseas production. Please keep that in mind if your goal is Australia-only production.

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Our rewards program is simple and generous. Create an account and start accruing – try following us on Instagram, sharing your birthday date and more to begin. Every order placed generates points that can be easily redeemed.

Yes. Referrals must be first-time users and make a purchase for you to both receive rewards. Generate the code by signing into your account and share the link. Rewards are automatically applied. 

Yes. We love working with content creators who are comfortable, and enjoy, discussing intimacy. Head over to our community page to learn more. This includes influencers, medical professionals and therapists.